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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Rumen Ivanov (Managing Director of DHL Express Bulgaria) and Irena Nikova (Customer Service Manager) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Rumen Ivanov and Irena Nikova would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Rumen Ivanov or Irena Nikova and let them know what you think. Please include your telephone number if you would like us to call you back!

Rumen Ivanov
Managing Director DHL Express Bulgaria

Your success is а main priority for the DHL team and for me personally. In our ambition to be your preferred partner and supplier we rely on your active feedback! This is the engine for the continuous improvement of our service quality!

Email Rumen Ivanov

Irena Nikova
Customer Service Manager

“We are here to make your business even more successful and for me it is extremely important that you share your opinion about the service you receive from us. Wheatear you have compliment or recommendation we are going to contact you and I am convinced that we are going to prove you why DHL Express is the leading company in the international express business.”

Email Irena Nikova
Rumen Ivanov and Irena Nikova will ensure that your mails are dealt with immediately and you will receive a response within one working day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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